 | This workshop, led by Smithville's Cloud Voice expert Brett Jacquay, aims to help small and medium business owners understand the strategic advantages of Voice over Internet Protocol (VoIP) technology. Participants will discover how VoIP can improve customer service, reduce costs, and support business continuity and agility. Join Smithville Communications for "Member to Member: Unlock Your Business Agility and Customer Service Excellence with Cloud-based Voice Operations" on Friday, November 14th, 11:30am-1:00pm, at The Mill's Classroom.
Through this interactive session, real-world examples, and guided planning exercises, participants will gain the knowledge and tools needed to make informed decisions about transitioning from traditional phone systems to VoIP. Both your employees and customers benefit from these helpful tools. You’ll even get to create a new phone tree message using AI.
Discover how cloud-based voice solutions can drive greater agility, efficiency, and customer satisfaction across your organization. During this workshop, you’ll learn how to:
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Leverage Modern Communications for Strategic Growth
Understand how cloud-based voice technology supports small and medium-sized business goals through cost efficiency, scalability, and seamless integration with digital tools and workflows.
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Enhance Customer Experience with Intelligent Voice Features
Explore how advanced capabilities—such as call routing, voicemail-to-email, CRM integration, and call recording—can streamline communication and elevate your customer service standards.
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Strengthen Resilience and Operational Flexibility
Learn how cloud-based systems enable business continuity, remote collaboration, and operational agility to keep your organization connected and responsive under any circumstance.
Speaker: Brett Jacquay, Client Success Manager | Smithville Communications
Brett Jacquay is the Client Success Manager at Smithville Communications. Every day, Brett collaborates with business owners, general managers, and staff to develop solutions that advance the businesses in Customer Experience, Operations, and Technology. He previously worked at Discovery Education and Apple. A graduate of Indiana University's entrepreneurship program, Brett is passionate about helping local businesses thrive in our community.
This is a Chamber member educational opportunity. You are eligible to participate in this educational opportunity because of your relationship with The Greater Bloomington Chamber of Commerce. This is part of the Chamber’s educational outreach program, where members can share their knowledge and resources to support fellow Chamber members. To learn more about submitting an educational opportunity, contact the Chamber at 812.336.6381.
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